Shipping & Delivery

If all items are in stock, the order typically ships within 3 business day.

We currently offer shipping only within the United States. We do not offer international shipping (including Canada), shipping to US territories, PO Boxes, re-shippers, or package forwarding services.

For any assistance, please submit a message via our Support page.

Returns, Refunds & Replacements

Except for any products designated on the Site as non-returnable, we will accept returns of the products purchased on our Site for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of delivery and provided such products are unopened and returned in their original condition. To return products, you must obtain a Return Merchandise Authorization (“RMA”) number by clicking the Return Items button for the applicable order through your Parani store account and following the return instructions provided during the return request process. No returns of any type will be accepted without an RMA number, and the product must be received at our warehouse within 30 business days of RMA issuance. All products must be packed in the original unmarked packaging, including any accessories, manuals, documentation, and registration that shipped with the product.
Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE OR ANY MERCHANDISE THAT HAS BEEN OPENED AND USED.

Dead on Arrival (DOA) Products

A hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please submit a message via our Support page within 30 calendar days of the invoice date. Our Technical Support will determine whether the product is DOA and offer you either a replacement or refund. Shipping will be arranged at our expense for all products determined by our Technical Support to be DOA. We reserve the right to test returned DOA products. If the condition of the product is misrepresented by the customer, we may impose additional shipping & handling fees.

Limited Warranty 

Sena Technologies, Inc. (“Sena”) warrants that this product (“Product”) shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials and workmanship for a period of one (1) year for the electronic parts, from the date of purchase by the first consumer purchaser of the Product. This warranty is limited to the repair and/or replacement, at Sena's discretion, of defective or non-conforming Product, and Sena shall not be responsible for the failure of the Product to perform specified functions, or any other non-conformance caused by or attributable to (a) any misapplication or misuse of the Product; (b) failure of Customer to adhere to any of Sena's specifications or instructions; (c) complementary equipment or software not furnished by Sena. Limited warranty service may be obtained by delivering the Product to Sena or to the international distributor it was purchased through and providing proof of purchase or dated receipt. The customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to Sena, and to use the original shipping container or equivalent.

Warranty Procedure 

Sena provides the warranty service ONLY through the sales channels where the purchase was made, with the exception of the United States. The following is the RMA (Return Authorization) procedure according to the RMA address.

United States

• RMA from the store of purchase: Contact the store of purchase.
• RMA from Sena directly: Contact Sena directly through the link below.

Support page 

Other Regions

• Contact the store where you made the purchase.
• If you have difficulty contacting the store of purchase, please contact support@parani.com for support.